30-Day Refund Policy
Customer satisfaction is our top priority
At Satellite Connect LLC, customer satisfaction is our priority. We offer a 30-day refund policy on eligible services and products.
Eligibility for Refund
You may request a refund if:
The service was not completed as agreed
There was a technical issue caused by our installation
You are not satisfied with the service quality (verified by inspection)
⏰ Refund requests must be submitted within 30 days of the service date or purchase date.
Non-Refundable Situations
Refunds will NOT be issued for:
Damage caused by customer misuse or third-party modifications
Services already fully completed and approved by the customer
Subscription fees or third-party provider charges
Delays caused by weather, building restrictions, or access issues
Refund Process
Contact Us
Via phone or email with your invoice number and reason
Review
Our team will review the request within 5–7 business days
Refund
If approved, refund issued to original payment method
Processing Time
Approved refunds may take 7–14 business days to appear depending on your bank or payment provider.
Contact for Refunds
Satellite Connect LLC
Houston, Texas, USA
Email: info@satelliteconnect.site
Phone: 307-206-0647